Customer satisfaction : Jack's place restaurant chain

Excellent quality is prosiac and existed when mankind first embarked on the simplest form of barter trade. Keeping customers satisfied through excellent product and service quality is the basic ground rule of successful business ventures. The frenzy to control cost, to gain market share, and other m...

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Bibliographic Details
Main Authors: Lee, Ruth, Lee, Hoe Lone, Yo, Melvin
Other Authors: Hooi Den Huan
Format: Final Year Project (FYP)
Language:English
Published: 2014
Subjects:
Online Access:http://hdl.handle.net/10356/59370