The Inland Revenue Authority of Singapore : recent service innovations and their effects on taxpayers

Intense market competition and the increasing expectations of the public have encouraged many government bodies to become statutory boards, or even private corporations. This conversion enabled them to adopt corporate philosophies and become more service-oriented in their operations.

Bibliographic Details
Main Authors: Lim, Roderick Yong Guan, Lee, Hwee Hoon, Kuoh, Chun Nee
Other Authors: Nanyang Business School
Format: Final Year Project (FYP)
Language:English
Published: 2014
Subjects:
Online Access:http://hdl.handle.net/10356/59699