Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience
Today, customer service quality has become increasingly important in supply chain management and maritime supply chain management. To deliver superior customer value, maritime supply chains need to have proper resilience measures to respond to maritime risks that could cause disruptions to supply ch...
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| Format: | Final Year Project (FYP) |
| Language: | English |
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2015
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| Online Access: | http://hdl.handle.net/10356/62039 |