Dynamic experience TRIZ service design model for a case study of expo

Customer experience IS a crucial aspect of product or service design. A good customer experience means the great satisfaction of the customer expectation. In the service industry, conversely, the customer experience failure of service performance means the service failure. Service recovery as a m...

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Bibliographic Details
Main Author: Qi, Ye Li
Other Authors: Chen Chun-Hsien
Format: Thesis
Language:English
Published: 2017
Subjects:
Online Access:http://hdl.handle.net/10356/72650