Perceptions of authenticity in computer-mediated communication

The present study examines the effects of presentation consistency and duration of interaction on perceived authenticity and liking from the perspective of idealization and schema theory. A 2 (presentation-consistent/inconsistent) × 2 (initial interaction/extended interaction) between-subjects expe...

Full description

Bibliographic Details
Main Authors: Chu, Janell Shi Ting, Leong, Kah Mun, Tang, Nicholas Fan Wei
Other Authors: Sonny Ben Rosenthal
Format: Final Year Project (FYP)
Language:English
Published: 2018
Subjects:
Online Access:http://hdl.handle.net/10356/73631
Description
Summary:The present study examines the effects of presentation consistency and duration of interaction on perceived authenticity and liking from the perspective of idealization and schema theory. A 2 (presentation-consistent/inconsistent) × 2 (initial interaction/extended interaction) between-subjects experiment was conducted among university students (N = 173) in Singapore. Participants viewed a profile of their expected chat partner, and half of them proceeded to interact with their partner. Results showed that perceived authenticity and liking were higher in extended interactions compared to initial interactions, regardless of presentation consistency. Furthermore, the effect of duration of interaction on perceived authenticity was greater for presentation-inconsistent groups compared to presentation- consistent groups. Findings suggest that in extended interactions, online communicators tend to perceive interaction partners as authentic, even when their verbal disclosures are inconsistent with their nonverbal presentations (e.g. display pictures). Theoretical implications on schema tuning and the hyperpersonal model, as well as suggestions for future research, are discussed.