Service quality & customer retention in B2B E-commerce.
This empirical study aims at determining service quality and customer retention in Business-to-Business E-commerce.
| Päätekijät: | , |
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| Muut tekijät: | |
| Aineistotyyppi: | Opinnäyte |
| Kieli: | English |
| Julkaistu: |
2008
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| Aiheet: | |
| Linkit: | http://hdl.handle.net/10356/7388 |
| Yhteenveto: | This empirical study aims at determining service quality and customer retention in Business-to-Business E-commerce. |
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