Business process reengineering within enterprise resource planning context : the case of united technologies.
The case study attempts to assess the effects of business process reengineering through ERP implementation. It analyzes observed business process performance improvements in terms of changes in business process architecture characteristics using Steven Alter’s Work-centered Analysis (WCA) framework....
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| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Online Access: | http://hdl.handle.net/10356/8542 |