Developing a customer-centric performance measurement framework for the Singapore hotel industry.
A customer-centric performance measurement framework tailored for the Singapore hotel industry had been developed and tested for its applicability.
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/9216 |
| _version_ | 1811678068906917888 |
|---|---|
| author | Heah, Haidee Wen Wei. Ho, Shu Fang. Woo, Melissa Meiyan. |
| author2 | Leong, Choon Chiang |
| author_facet | Leong, Choon Chiang Heah, Haidee Wen Wei. Ho, Shu Fang. Woo, Melissa Meiyan. |
| author_sort | Heah, Haidee Wen Wei. |
| collection | NTU |
| description | A customer-centric performance measurement framework tailored for the Singapore hotel industry had been developed and tested for its applicability. |
| first_indexed | 2024-10-01T02:47:23Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/9216 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T02:47:23Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/92162023-05-19T06:24:03Z Developing a customer-centric performance measurement framework for the Singapore hotel industry. Heah, Haidee Wen Wei. Ho, Shu Fang. Woo, Melissa Meiyan. Leong, Choon Chiang Nanyang Business School DRNTU::Business::Marketing::Customer services A customer-centric performance measurement framework tailored for the Singapore hotel industry had been developed and tested for its applicability. 2008-09-24T07:29:48Z 2008-09-24T07:29:48Z 2004 2004 Final Year Project (FYP) http://hdl.handle.net/10356/9216 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Marketing::Customer services Heah, Haidee Wen Wei. Ho, Shu Fang. Woo, Melissa Meiyan. Developing a customer-centric performance measurement framework for the Singapore hotel industry. |
| title | Developing a customer-centric performance measurement framework for the Singapore hotel industry. |
| title_full | Developing a customer-centric performance measurement framework for the Singapore hotel industry. |
| title_fullStr | Developing a customer-centric performance measurement framework for the Singapore hotel industry. |
| title_full_unstemmed | Developing a customer-centric performance measurement framework for the Singapore hotel industry. |
| title_short | Developing a customer-centric performance measurement framework for the Singapore hotel industry. |
| title_sort | developing a customer centric performance measurement framework for the singapore hotel industry |
| topic | DRNTU::Business::Marketing::Customer services |
| url | http://hdl.handle.net/10356/9216 |
| work_keys_str_mv | AT heahhaideewenwei developingacustomercentricperformancemeasurementframeworkforthesingaporehotelindustry AT hoshufang developingacustomercentricperformancemeasurementframeworkforthesingaporehotelindustry AT woomelissameiyan developingacustomercentricperformancemeasurementframeworkforthesingaporehotelindustry |