Developing a customer-centric performance measurement framework for the Singapore hotel industry.
A customer-centric performance measurement framework tailored for the Singapore hotel industry had been developed and tested for its applicability.
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/9216 |