World Englishes and international call centres
Call centres (or telephone ‘contact centres’) of various kinds have become an increasing fact of life for many people in Europe, North America and other developed economies. Although telephone contact centres may be dated back to the 1960s and 1970s in the US, their intrusion into the lives of Briti...
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| Format: | Journal Article |
| Language: | English |
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2015
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| Online Access: | https://hdl.handle.net/10356/93718 http://hdl.handle.net/10220/38383 |