Accessing service quality in university education.
This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/9692 |