Accessing service quality in university education.
This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and...
| Asıl Yazarlar: | , , |
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| Diğer Yazarlar: | |
| Materyal Türü: | Final Year Project (FYP) |
| Baskı/Yayın Bilgisi: |
2008
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| Konular: | |
| Online Erişim: | http://hdl.handle.net/10356/9692 |
| _version_ | 1826119837845291008 |
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| author | Koh, Pamela Si Jia. Lim, Aileen Chiu Ling. Wang, Ying. |
| author2 | Park, Donghyun |
| author_facet | Park, Donghyun Koh, Pamela Si Jia. Lim, Aileen Chiu Ling. Wang, Ying. |
| author_sort | Koh, Pamela Si Jia. |
| collection | NTU |
| description | This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and the underlying factors in student satisfaction. |
| first_indexed | 2024-10-01T05:06:39Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/9692 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T05:06:39Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/96922023-05-19T03:30:06Z Accessing service quality in university education. Koh, Pamela Si Jia. Lim, Aileen Chiu Ling. Wang, Ying. Park, Donghyun Nanyang Business School DRNTU::Business::Information technology This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and the underlying factors in student satisfaction. 2008-09-24T07:35:08Z 2008-09-24T07:35:08Z 2005 2005 Final Year Project (FYP) http://hdl.handle.net/10356/9692 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Information technology Koh, Pamela Si Jia. Lim, Aileen Chiu Ling. Wang, Ying. Accessing service quality in university education. |
| title | Accessing service quality in university education. |
| title_full | Accessing service quality in university education. |
| title_fullStr | Accessing service quality in university education. |
| title_full_unstemmed | Accessing service quality in university education. |
| title_short | Accessing service quality in university education. |
| title_sort | accessing service quality in university education |
| topic | DRNTU::Business::Information technology |
| url | http://hdl.handle.net/10356/9692 |
| work_keys_str_mv | AT kohpamelasijia accessingservicequalityinuniversityeducation AT limaileenchiuling accessingservicequalityinuniversityeducation AT wangying accessingservicequalityinuniversityeducation |