ANALISIS TINGKAT KEPUASAN PASIEN RAWAT JALAN ATAS KUALITAS LAYANAN INSTALASI FARMASI RUMAH SAKIT YAKKUM EMANUEL PURWAREJA - KLAMPOK MENGGUNAKAN METODE SERVQUAL
Medical service companies are growing rapidly both in quantity and quality. As the industry is getting more competitive, companies are required to always improve the service quality. Therefore, the Pharmacy Unit of Yakkum Emanuel Hospital which is a supporting medical unit is demanded to give an opt...
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
|
| Subjects: |