Analisis Faktor-faktor yang Mempengaruhi Tingkat Loyalitas Pelanggan Pada Industri Telekomunikasi Bergerak di Indonesia (Churn Management)
Telecommunication technology is becoming a prospective business area in Indonesia nowadays. Based on research that has been done by Frost & Sullivan (2011), subscriber penetration for cellular industry reaches 108%. This is showing us that the necessity of cellular telecommunication services is...
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
|
| Subjects: |