Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan
The purpose of this study to measure the independent variables (internal service quality) predict the dependent variable (employee satisfaction) at employee of PT. Pegadaian (Persero) Regional Office IV Balikpapan and PT. Pegadaian (Persero) Branch Office Kawi Balikapan. This study using methods to...
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| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: |
| _version_ | 1826045981706158080 |
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| author | , Indra Aria Pratama , Risa Virgosita, S.E., M.Sc. |
| author_facet | , Indra Aria Pratama , Risa Virgosita, S.E., M.Sc. |
| author_sort | , Indra Aria Pratama |
| collection | UGM |
| description | The purpose of this study to measure the independent variables (internal
service quality) predict the dependent variable (employee satisfaction) at employee of
PT. Pegadaian (Persero) Regional Office IV Balikpapan and PT. Pegadaian (Persero)
Branch Office Kawi Balikapan.
This study using methods to measure of questionnaire with validity and
reliability testing. Besides that F test, R ² test and simple regression analysis, used to
test the hypothesis in this study. Source of data derived from questionnaire
distribution, some of the data, and review of the literature.
Results from simple regression analysis is that there is a positive and
significant effect of the independent variables are internal service quality to the
dependent variable are employee satisfaction with a significance value of 0000
(<0.05). While the value of Adjusted R Square is 0.561, it means that 56.1% of
variance of employee satisfaction variable (Y) can be explained by the variable
internal service quality. The remaining (100% - 56.1% = 43.9%) is explained by
reasons other than the model. |
| first_indexed | 2024-03-13T22:45:59Z |
| format | Thesis |
| id | oai:generic.eprints.org:118287 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:45:59Z |
| publishDate | 2013 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:1182872016-03-04T08:39:13Z https://repository.ugm.ac.id/118287/ Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan , Indra Aria Pratama , Risa Virgosita, S.E., M.Sc. ETD The purpose of this study to measure the independent variables (internal service quality) predict the dependent variable (employee satisfaction) at employee of PT. Pegadaian (Persero) Regional Office IV Balikpapan and PT. Pegadaian (Persero) Branch Office Kawi Balikapan. This study using methods to measure of questionnaire with validity and reliability testing. Besides that F test, R ² test and simple regression analysis, used to test the hypothesis in this study. Source of data derived from questionnaire distribution, some of the data, and review of the literature. Results from simple regression analysis is that there is a positive and significant effect of the independent variables are internal service quality to the dependent variable are employee satisfaction with a significance value of 0000 (<0.05). While the value of Adjusted R Square is 0.561, it means that 56.1% of variance of employee satisfaction variable (Y) can be explained by the variable internal service quality. The remaining (100% - 56.1% = 43.9%) is explained by reasons other than the model. [Yogyakarta] : Universitas Gadjah Mada 2013 Thesis NonPeerReviewed , Indra Aria Pratama and , Risa Virgosita, S.E., M.Sc. (2013) Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=58231 |
| spellingShingle | ETD , Indra Aria Pratama , Risa Virgosita, S.E., M.Sc. Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan |
| title | Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan |
| title_full | Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan |
| title_fullStr | Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan |
| title_full_unstemmed | Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan |
| title_short | Pengaruh Kualitas Layanan Internal terhadap Kepuasan Karyawan Studi pada Karyawan PT. Pegadaian (Persero) Kantor Wilayah IV Balikpapan dan PT. Pegadaian (Persero) Kantor Cabang Kawi Balikpapan |
| title_sort | pengaruh kualitas layanan internal terhadap kepuasan karyawan studi pada karyawan pt pegadaian persero kantor wilayah iv balikpapan dan pt pegadaian persero kantor cabang kawi balikpapan |
| topic | ETD |
| work_keys_str_mv | AT indraariapratama pengaruhkualitaslayananinternalterhadapkepuasankaryawanstudipadakaryawanptpegadaianperserokantorwilayahivbalikpapandanptpegadaianperserokantorcabangkawibalikpapan AT risavirgositasemsc pengaruhkualitaslayananinternalterhadapkepuasankaryawanstudipadakaryawanptpegadaianperserokantorwilayahivbalikpapandanptpegadaianperserokantorcabangkawibalikpapan |