Evaluasi Kualitas Layanan Billing Information System Rumah Sakit dengan Metode Servqual (Studi Kasus pada RS Dr. Murdjani Sampit Kabupaten Kotawaringin Timur Provinsi Kalimantan Tengah)
To meet customer satisfaction, organizations must figure out what customers want. Customer satisfaction is one of the factors or of the measure of success for any development and implementation of information systems in an organization. Dr. Murdjani Hospital of Sampit, Kota Waringin Timur Regency...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
|
| Subjects: |
| _version_ | 1797032944161783808 |
|---|---|
| author | SAHAY, ABERTUN SAGIT |
| author_facet | SAHAY, ABERTUN SAGIT |
| author_sort | SAHAY, ABERTUN SAGIT |
| collection | UGM |
| description | To meet customer satisfaction, organizations must figure out what customers
want. Customer satisfaction is one of the factors or of the measure of success for
any development and implementation of information systems in an organization.
Dr. Murdjani Hospital of Sampit, Kota Waringin Timur Regency of Central
Kalimantan Province develops and implements a Billing Information System
service which integrates all service activities into a system that records all
financial transactions. By performing this measurement, the hospital can figure
out every single aspect of the service needing special attention for the purpose of
improvement, and all parties are satisfied with the services provided.
Evaluation of quality of Billing Information System service of Dr Murjani
Hospital using ServQual method has 5 (five) dimensions of customer satisfaction
that includes tangible, reliability, responsiveness, assurance and empathy.
The results are the 5 (five) dimensions each of which affects significantly
customer satisfaction, and they are reliability tangible, assurance, empathy and
responsiveness. |
| first_indexed | 2024-03-13T22:46:21Z |
| format | Thesis |
| id | oai:generic.eprints.org:118407 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:46:21Z |
| publishDate | 2012 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:1184072016-04-13T02:38:12Z https://repository.ugm.ac.id/118407/ Evaluasi Kualitas Layanan Billing Information System Rumah Sakit dengan Metode Servqual (Studi Kasus pada RS Dr. Murdjani Sampit Kabupaten Kotawaringin Timur Provinsi Kalimantan Tengah) SAHAY, ABERTUN SAGIT Information Systems Development Methodologies Health Information System To meet customer satisfaction, organizations must figure out what customers want. Customer satisfaction is one of the factors or of the measure of success for any development and implementation of information systems in an organization. Dr. Murdjani Hospital of Sampit, Kota Waringin Timur Regency of Central Kalimantan Province develops and implements a Billing Information System service which integrates all service activities into a system that records all financial transactions. By performing this measurement, the hospital can figure out every single aspect of the service needing special attention for the purpose of improvement, and all parties are satisfied with the services provided. Evaluation of quality of Billing Information System service of Dr Murjani Hospital using ServQual method has 5 (five) dimensions of customer satisfaction that includes tangible, reliability, responsiveness, assurance and empathy. The results are the 5 (five) dimensions each of which affects significantly customer satisfaction, and they are reliability tangible, assurance, empathy and responsiveness. [Yogyakarta] : Universitas Gadjah Mada 2012 Thesis NonPeerReviewed SAHAY, ABERTUN SAGIT (2012) Evaluasi Kualitas Layanan Billing Information System Rumah Sakit dengan Metode Servqual (Studi Kasus pada RS Dr. Murdjani Sampit Kabupaten Kotawaringin Timur Provinsi Kalimantan Tengah). Masters thesis, Universitas Gadjah Mada. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=58356 |
| spellingShingle | Information Systems Development Methodologies Health Information System SAHAY, ABERTUN SAGIT Evaluasi Kualitas Layanan Billing Information System Rumah Sakit dengan Metode Servqual (Studi Kasus pada RS Dr. Murdjani Sampit Kabupaten Kotawaringin Timur Provinsi Kalimantan Tengah) |
| title | Evaluasi Kualitas Layanan Billing Information System Rumah Sakit
dengan Metode Servqual
(Studi Kasus pada RS Dr. Murdjani Sampit Kabupaten Kotawaringin
Timur Provinsi Kalimantan Tengah) |
| title_full | Evaluasi Kualitas Layanan Billing Information System Rumah Sakit
dengan Metode Servqual
(Studi Kasus pada RS Dr. Murdjani Sampit Kabupaten Kotawaringin
Timur Provinsi Kalimantan Tengah) |
| title_fullStr | Evaluasi Kualitas Layanan Billing Information System Rumah Sakit
dengan Metode Servqual
(Studi Kasus pada RS Dr. Murdjani Sampit Kabupaten Kotawaringin
Timur Provinsi Kalimantan Tengah) |
| title_full_unstemmed | Evaluasi Kualitas Layanan Billing Information System Rumah Sakit
dengan Metode Servqual
(Studi Kasus pada RS Dr. Murdjani Sampit Kabupaten Kotawaringin
Timur Provinsi Kalimantan Tengah) |
| title_short | Evaluasi Kualitas Layanan Billing Information System Rumah Sakit
dengan Metode Servqual
(Studi Kasus pada RS Dr. Murdjani Sampit Kabupaten Kotawaringin
Timur Provinsi Kalimantan Tengah) |
| title_sort | evaluasi kualitas layanan billing information system rumah sakit dengan metode servqual studi kasus pada rs dr murdjani sampit kabupaten kotawaringin timur provinsi kalimantan tengah |
| topic | Information Systems Development Methodologies Health Information System |
| work_keys_str_mv | AT sahayabertunsagit evaluasikualitaslayananbillinginformationsystemrumahsakitdenganmetodeservqualstudikasuspadarsdrmurdjanisampitkabupatenkotawaringintimurprovinsikalimantantengah |