EVALUASI KUALITAS LAYANAN WEBSITE PUSDIKLAT BPK RI MENGGUNAKAN METODE WEBQUAL MODIFIKASIAN DAN IMPORTANCE PERFORMANCE ANALYSIS
This research tries to evaluate the service quality of Pusdiklat BPK RI website from the user�s perception as measured by webqual variables modification approach. This evaluation also focuses on the extent to which perceptions of website service quality perceived by the level of expectation from t...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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