ANALISIS KEPUASAN PASIEN FARMASI RAWAT JALAN MENGGUNAKAN METODE SERVQUAL (Studi Kasus di Rumah Sakit Swasta X Jakarta)
Currently, Indonesia's health development began to emphasize on improving the quality of health care, where service quality should be oriented to customer satisfaction in order to continue to exist in the midst of global competition. Pharmacy Unit at X Hospital Jakarta is one of the medical sup...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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