Pengukuran Kinerja Fungsi Shared Processing Center Berdasarkan Kualitas Layanan Menggunakan Model Servqual
The implementation of shared service concept in Information Technology Department needs a valid measurement in order to improve the quality of services. PT Pertamina (Persero) has implemented the concept of shared services through its department called Shared Processing Center (SPC). SPC is a functi...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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