ANALISIS STRATEGI BISNIS ENGLISH FIRST CIBUBUR DALAM MENINGKATKAN LOYALITAS PELANGGAN

Customer loyalty is important for the survival of a business. Since loyal customers understand the product they purchased, make repeated purchases, and spread it to others. Customer loyalty relates to customer retention which represents a percentage of number of customers who perform a number of rep...

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Bibliographic Details
Main Authors: , Dyah Khairunisa, , Dr. Fahmy Radhi, M.B.A.
Format: Thesis
Published: [Yogyakarta] : Universitas Gadjah Mada 2013
Subjects:
ETD