ANALISIS STRATEGI BISNIS ENGLISH FIRST CIBUBUR DALAM MENINGKATKAN LOYALITAS PELANGGAN
Customer loyalty is important for the survival of a business. Since loyal customers understand the product they purchased, make repeated purchases, and spread it to others. Customer loyalty relates to customer retention which represents a percentage of number of customers who perform a number of rep...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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