ANALISA PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN APOTEK KIMIA FARMA DI YOGYAKARTA
Consumers today increasingly critical, demanding satisfactory service from the pharmacy, the service becomes one of the benchmarks that determine whether consumers are satisfied or not. Superior service is a service that is able to understand the needs and desires of consumers. However, there are st...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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