PENGARUH KUALITAS PELAYANAN PADA TINGKAT KEPUASAN PASIEN, CITRA RUMAH SAKIT DAN LOYALITAS PASIEN RUMAH SAKIT IBU DAN ANAK SAKINA IDAMAN YOGYAKARTA
Health Services have to have both clear objectives and customer oriented. Patients� experience and the public health service customers should be a main concern, so that the needs, expectations and value of customers can be fulfilled by health care organizations. Previous research states that servi...
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[Yogyakarta] : Universitas Gadjah Mada
2013
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