ANALISIS KEPUASAN PASIEN RAWAT JALAN TERHADAP KUALITAS PELAYANAN FARMASI RUMAH SAKIT UMUM DAERAH ABDUL WAHAB SJAHRANIE SAMARINDA
Measurement of patient satisfaction is an approach to measure service quality. Providing good quality service to achieve patient satisfaction is a strategy and crucial element for long term success of a hospital. Based on the matter, a research was conducted to measure outpatient satisfaction in Abd...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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