PEMANFAATAN MEDIA SOSIAL DALAM PRAKTIK CUSTOMER CARE (Studi Kasus PT PLN (Persero) dalam Menangani Komplain dari Pelanggan Periode Januari � Maret 2013)
Social Media is used much lately, forcing the company to adapt to the needs of customers with a presence in the virtual world, including PT PLN (Persero). This government company which has monopoly control in electrical power distribution uses social media as a tool to provide the best service to it...
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[Yogyakarta] : Universitas Gadjah Mada
2013
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