| Summary: | With increasing population , the demand for health services is also
increasing . UGM initiative to set up a health care center Academic Hospital (
RSA ) Class B. This requires evaluation of hospital -related quality of pharmacy
services . This quality is measured based on the patient's perception Installing
RSA Outpatient Pharmacy UGM . The purpose of this study was to determine the
perception of patients in the Outpatient Pharmacy Installing RSA UGM as well
determine the most dominant dimension gives a good perception of the patient's
pharmacy services RSA UGM .
Perceptions surveyed using a questionnaire that included information on
patient characteristics and perceptions of five dimensions ( reliability ,
responsiveness , assurance , empathy , and tangibles ) . This questionnaire was
given to outpatients who met the inclusion criteria . The analysis used a
description of the characteristics of respondents , perceptions , and perceptions on
each dimension description .
Patients in the Outpatient Pharmacy Installing RSA UGM give the
perception of service quality 13 % \" fairly \" , 59 % \" good \" and 28 % \" very good
\" . The most dominant dimension gives a very good perception of the consumer is
the dimension of physical evidence with the percentage of 49.21 % , while the
most dominant dimension gives a good perception of empathy is the dimension of
66.67 % . Overall, the characteristics of most contributors perception of both the
dimensions of reliability ( 69.84 % ) , responsiveness , and assurance ( 73.02 % )
is a group of patients school or work , the dimensions of empathy ( 71.43 % ) and
physical evidence ( 73.02 % ) were 15-50 years age group and a group of school
or work .
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