ANALISIS PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT AKADEMIK UGM YOGYAKARTA
With increasing population , the demand for health services is also increasing . UGM initiative to set up a health care center Academic Hospital ( RSA ) Class B. This requires evaluation of hospital -related quality of pharmacy services . This quality is measured based on the patient's percepti...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: |
| _version_ | 1797034250942283776 |
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| author | , RINA WAHYUNINGSIH , Dr. Ika Puspitasari, M.Si., Apt. |
| author_facet | , RINA WAHYUNINGSIH , Dr. Ika Puspitasari, M.Si., Apt. |
| author_sort | , RINA WAHYUNINGSIH |
| collection | UGM |
| description | With increasing population , the demand for health services is also
increasing . UGM initiative to set up a health care center Academic Hospital (
RSA ) Class B. This requires evaluation of hospital -related quality of pharmacy
services . This quality is measured based on the patient's perception Installing
RSA Outpatient Pharmacy UGM . The purpose of this study was to determine the
perception of patients in the Outpatient Pharmacy Installing RSA UGM as well
determine the most dominant dimension gives a good perception of the patient's
pharmacy services RSA UGM .
Perceptions surveyed using a questionnaire that included information on
patient characteristics and perceptions of five dimensions ( reliability ,
responsiveness , assurance , empathy , and tangibles ) . This questionnaire was
given to outpatients who met the inclusion criteria . The analysis used a
description of the characteristics of respondents , perceptions , and perceptions on
each dimension description .
Patients in the Outpatient Pharmacy Installing RSA UGM give the
perception of service quality 13 % \" fairly \" , 59 % \" good \" and 28 % \" very good
\" . The most dominant dimension gives a very good perception of the consumer is
the dimension of physical evidence with the percentage of 49.21 % , while the
most dominant dimension gives a good perception of empathy is the dimension of
66.67 % . Overall, the characteristics of most contributors perception of both the
dimensions of reliability ( 69.84 % ) , responsiveness , and assurance ( 73.02 % )
is a group of patients school or work , the dimensions of empathy ( 71.43 % ) and
physical evidence ( 73.02 % ) were 15-50 years age group and a group of school
or work . |
| first_indexed | 2024-03-13T23:08:22Z |
| format | Thesis |
| id | oai:generic.eprints.org:124841 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T23:08:22Z |
| publishDate | 2013 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:1248412016-03-04T08:42:25Z https://repository.ugm.ac.id/124841/ ANALISIS PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT AKADEMIK UGM YOGYAKARTA , RINA WAHYUNINGSIH , Dr. Ika Puspitasari, M.Si., Apt. ETD With increasing population , the demand for health services is also increasing . UGM initiative to set up a health care center Academic Hospital ( RSA ) Class B. This requires evaluation of hospital -related quality of pharmacy services . This quality is measured based on the patient's perception Installing RSA Outpatient Pharmacy UGM . The purpose of this study was to determine the perception of patients in the Outpatient Pharmacy Installing RSA UGM as well determine the most dominant dimension gives a good perception of the patient's pharmacy services RSA UGM . Perceptions surveyed using a questionnaire that included information on patient characteristics and perceptions of five dimensions ( reliability , responsiveness , assurance , empathy , and tangibles ) . This questionnaire was given to outpatients who met the inclusion criteria . The analysis used a description of the characteristics of respondents , perceptions , and perceptions on each dimension description . Patients in the Outpatient Pharmacy Installing RSA UGM give the perception of service quality 13 % \" fairly \" , 59 % \" good \" and 28 % \" very good \" . The most dominant dimension gives a very good perception of the consumer is the dimension of physical evidence with the percentage of 49.21 % , while the most dominant dimension gives a good perception of empathy is the dimension of 66.67 % . Overall, the characteristics of most contributors perception of both the dimensions of reliability ( 69.84 % ) , responsiveness , and assurance ( 73.02 % ) is a group of patients school or work , the dimensions of empathy ( 71.43 % ) and physical evidence ( 73.02 % ) were 15-50 years age group and a group of school or work . [Yogyakarta] : Universitas Gadjah Mada 2013 Thesis NonPeerReviewed , RINA WAHYUNINGSIH and , Dr. Ika Puspitasari, M.Si., Apt. (2013) ANALISIS PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT AKADEMIK UGM YOGYAKARTA. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=65001 |
| spellingShingle | ETD , RINA WAHYUNINGSIH , Dr. Ika Puspitasari, M.Si., Apt. ANALISIS PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT AKADEMIK UGM YOGYAKARTA |
| title | ANALISIS PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT AKADEMIK UGM YOGYAKARTA |
| title_full | ANALISIS PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT AKADEMIK UGM YOGYAKARTA |
| title_fullStr | ANALISIS PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT AKADEMIK UGM YOGYAKARTA |
| title_full_unstemmed | ANALISIS PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT AKADEMIK UGM YOGYAKARTA |
| title_short | ANALISIS PERSEPSI PASIEN TERHADAP KUALITAS PELAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT AKADEMIK UGM YOGYAKARTA |
| title_sort | analisis persepsi pasien terhadap kualitas pelayanan di instalasi farmasi rawat jalan rumah sakit akademik ugm yogyakarta |
| topic | ETD |
| work_keys_str_mv | AT rinawahyuningsih analisispersepsipasienterhadapkualitaspelayanandiinstalasifarmasirawatjalanrumahsakitakademikugmyogyakarta AT drikapuspitasarimsiapt analisispersepsipasienterhadapkualitaspelayanandiinstalasifarmasirawatjalanrumahsakitakademikugmyogyakarta |