ANALISIS SIX SIGMA UNTUK PENINGKATAN KINERJA LAYANAN AKADEMIK SISWA DI SMK NEGERI 2 YOGYAKARTA
The purpose of this study is to measure students academic service performance value in SMK Negeri 2 Yogyakarta service performance using instruments (servperf), and analyzed using six sigma to improve the academic performance of services. This research is a descriptive study, the population is 2,300...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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| _version_ | 1826047427857088512 |
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| author | , Joko Prasetiyo , Dr. Wakhid Slamet Ciptono, MBA., MPM |
| author_facet | , Joko Prasetiyo , Dr. Wakhid Slamet Ciptono, MBA., MPM |
| author_sort | , Joko Prasetiyo |
| collection | UGM |
| description | The purpose of this study is to measure students academic service
performance value in SMK Negeri 2 Yogyakarta service performance using
instruments (servperf), and analyzed using six sigma to improve the academic
performance of services.
This research is a descriptive study, the population is 2,300 students of SMK
Negeri 2 Yogyakarta school year 2012/2013, where as samples taken was 350
students. Quantitative data were obtained using instruments servperf given to 350
students with proporsionate stratified random sampling technique. The qualitative
data obtained through interviews with teachers and administrators respondents SMK
Negeri 2 Yogyakarta.
Results of this study indicate that students level of satisfaction on the
performance of academic services at servperf measurements are: 3.72 tangible
dimension, reliability dimension 3.59, 3.53 dimensions of responsiveness, assurance
dimension of 3.69, 3.38 empathy dimension. Average rating is 3.58, meaning that the
overall academic performance of services in SMK Negeri 2 Yogyakarta at 71.64%
and still provide opportunities for the emergence of dissatisfaction on the
performance of such services students at 28.36%.
Measurement results on measure phase, by these sigma level, the average
performance achieved academic services SMK Negeri 2 Yogyakarta is 2.07 sigma
level. According to the terminology of six sigma, companies or organizations that
have a sigma level of 2.07 is classified as a company or organization that is not
competitive. From interviews with teachers and the management of SMK Negeri 2
Yogyakarta then analyzed with the fishbone diagram, so we found the root cause of
the problem and proposed solutions to improve the academic performance of services
in terms of: (1) manpower (human resources), in this case is teachers and educational
staff (teachers and employees), (2) machine, in this case the machinery and
equipment as well as the supporting infrastructure of teaching and learning processes
and practices, (3) methods , in this case include the methods and school management,
and (4) materials. |
| first_indexed | 2024-03-13T23:10:43Z |
| format | Thesis |
| id | oai:generic.eprints.org:125455 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T23:10:43Z |
| publishDate | 2013 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:1254552016-03-04T08:39:28Z https://repository.ugm.ac.id/125455/ ANALISIS SIX SIGMA UNTUK PENINGKATAN KINERJA LAYANAN AKADEMIK SISWA DI SMK NEGERI 2 YOGYAKARTA , Joko Prasetiyo , Dr. Wakhid Slamet Ciptono, MBA., MPM ETD The purpose of this study is to measure students academic service performance value in SMK Negeri 2 Yogyakarta service performance using instruments (servperf), and analyzed using six sigma to improve the academic performance of services. This research is a descriptive study, the population is 2,300 students of SMK Negeri 2 Yogyakarta school year 2012/2013, where as samples taken was 350 students. Quantitative data were obtained using instruments servperf given to 350 students with proporsionate stratified random sampling technique. The qualitative data obtained through interviews with teachers and administrators respondents SMK Negeri 2 Yogyakarta. Results of this study indicate that students level of satisfaction on the performance of academic services at servperf measurements are: 3.72 tangible dimension, reliability dimension 3.59, 3.53 dimensions of responsiveness, assurance dimension of 3.69, 3.38 empathy dimension. Average rating is 3.58, meaning that the overall academic performance of services in SMK Negeri 2 Yogyakarta at 71.64% and still provide opportunities for the emergence of dissatisfaction on the performance of such services students at 28.36%. Measurement results on measure phase, by these sigma level, the average performance achieved academic services SMK Negeri 2 Yogyakarta is 2.07 sigma level. According to the terminology of six sigma, companies or organizations that have a sigma level of 2.07 is classified as a company or organization that is not competitive. From interviews with teachers and the management of SMK Negeri 2 Yogyakarta then analyzed with the fishbone diagram, so we found the root cause of the problem and proposed solutions to improve the academic performance of services in terms of: (1) manpower (human resources), in this case is teachers and educational staff (teachers and employees), (2) machine, in this case the machinery and equipment as well as the supporting infrastructure of teaching and learning processes and practices, (3) methods , in this case include the methods and school management, and (4) materials. [Yogyakarta] : Universitas Gadjah Mada 2013 Thesis NonPeerReviewed , Joko Prasetiyo and , Dr. Wakhid Slamet Ciptono, MBA., MPM (2013) ANALISIS SIX SIGMA UNTUK PENINGKATAN KINERJA LAYANAN AKADEMIK SISWA DI SMK NEGERI 2 YOGYAKARTA. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=65624 |
| spellingShingle | ETD , Joko Prasetiyo , Dr. Wakhid Slamet Ciptono, MBA., MPM ANALISIS SIX SIGMA UNTUK PENINGKATAN KINERJA LAYANAN AKADEMIK SISWA DI SMK NEGERI 2 YOGYAKARTA |
| title | ANALISIS SIX SIGMA UNTUK PENINGKATAN KINERJA LAYANAN AKADEMIK SISWA DI SMK NEGERI 2 YOGYAKARTA |
| title_full | ANALISIS SIX SIGMA UNTUK PENINGKATAN KINERJA LAYANAN AKADEMIK SISWA DI SMK NEGERI 2 YOGYAKARTA |
| title_fullStr | ANALISIS SIX SIGMA UNTUK PENINGKATAN KINERJA LAYANAN AKADEMIK SISWA DI SMK NEGERI 2 YOGYAKARTA |
| title_full_unstemmed | ANALISIS SIX SIGMA UNTUK PENINGKATAN KINERJA LAYANAN AKADEMIK SISWA DI SMK NEGERI 2 YOGYAKARTA |
| title_short | ANALISIS SIX SIGMA UNTUK PENINGKATAN KINERJA LAYANAN AKADEMIK SISWA DI SMK NEGERI 2 YOGYAKARTA |
| title_sort | analisis six sigma untuk peningkatan kinerja layanan akademik siswa di smk negeri 2 yogyakarta |
| topic | ETD |
| work_keys_str_mv | AT jokoprasetiyo analisissixsigmauntukpeningkatankinerjalayananakademiksiswadismknegeri2yogyakarta AT drwakhidslametciptonombampm analisissixsigmauntukpeningkatankinerjalayananakademiksiswadismknegeri2yogyakarta |