ANALISIS IMPLEMENTASI SMM ISO 9001:2008 TERHADAP SERVICE PERFORMANCE PADA SMK PANCA BHAKTI BANJARNEGARA
Service performance can be measured by the level of services received in the form of student satisfaction on the perceived service. This study was conducted to analyze the students' perceptions of the service performance of teachers, staff, curriculum, facilities and infrastructure impacts of t...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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