PENGUKURAN KUALITAS PELAYANAN JASA MENUJU PERBAIKAN PELAYANAN PELANGGAN PADA SMK NEGERI 2 WONOGIRI
This study is aimed to (1) analyze the gap between school performance levels and expectations of students, (2) to analyze students' level of satisfaction with the services provided by schools, (3) explore and discover the attributes of services that are not able to meet the students' satis...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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