ANALISA KESENJANGAN PERSEPSI TENTANG KUALITAS LAYANAN INTERNAL ANTARA HARAPAN DAN PELAKSANAAN Studi Kasus pada Direktorat Jendral Perkeretaapian
The purpose of the study is to analize the internal services accordance the Satker perceptions and the expectations of Directorate General of Railways the services quality. The Perceptions of internal service quality defined as the understanding of Satker to the services, while the Satker expectatio...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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