INTERNAL SERVICE QUALITY PADA SMA DI KECAMATAN RONGKOP DAN KARANGMOJO KABUPATEN GUNUNGKIDUL
SERVQUAL model developed by Parasuraman, Zeitaml & Berry (1985) has been widely used to measure external customer satisfaction, but the models to measure internal customer satisfaction in the field of education in Indonesia is still rarely done, so in this study the internal customer satisfactio...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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