ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DALAM MEMBENTUK LOYALITAS PELANGGAN DENGAN METODE STRUCTURAL EQUATION MODELLING SERTA USULAN PENINGKATAN PELAYANAN KERETA API (Studi Kasus : Kereta Api Majapahit Relasi Malang-Pasar Senen)
The train is one of the modes of transportation and have the special characteristic. With the special characteristic to shape into the effective and efficient train transportation system must be purpose to increase the service quality. KA Majapahit economy AC that legitimate of government not yet be...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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