MANAJEMEN KOMPLAIN
Background: The latest technology and information development, brought an implication toward the way people delivered complaints to the public service. Complaints are an inevitable unsatisfied statement that happen in a public service, inculding the health service in a hospital, that would bring a s...
| 主要な著者: | , |
|---|---|
| フォーマット: | 学位論文 |
| 出版事項: |
[Yogyakarta] : Universitas Gadjah Mada
2014
|
| 主題: |