| Summary: | Telecommunication industry is growing and simultaneously become a big source of
economic growth, especially in cellular phone industry. People become more mobile and
some of them may think that a mobile phone is more important even at home than a fix line
phone, which usually installed in houses.
This research conducted to examine whether the price setting, the networck coverage,
the quality of the signal, the customer service, and the ease of use of the cellular phone
provider affect the customer satisfaction
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