KUALITAS PELAYANAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PONTIANAK
This thesis assesses the level and determinants of, the quality of public service delivery in the demography and civil records office, Pontianak district. To gauge public perception and assess the level of performance, the research uses mixed methods approach. Five dimensions of service quality that...
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2014
|
| Subjects: |