PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI BIRO PERJALANAN ISKANDARIA TOUR AND TRAVEL TANGERANG, BANTEN
This research aims to understand about whether the services quality consisting of tangibles, reliability, responsiveness, assurance and empathy have significant effect to customer�s satisfaction in the travel bureau of Iskandaria Tour and Travel. The research is done by analyzing the service quali...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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