ANALISIS PENGARUH KUALITAS PELAYANAN PADA KEPUASAN DAN LOYALITAS PELANGGAN FLAURENT SALON AND SPA YOGYAKARTA
Quality and customer satisfaction play an important role for the existence of the company.This study aims to analyze the difference between customer expectations and perceptions of the performance of Flaurent Salon and Spa in each dimension, namely tangibles, reliability, responsiveness, assurance,...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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