PERAN CUSTOMER SERVICE DALAM MENINGKATKAN PELAYANAN TERHADAP PENUMPANG DI STASIUN BESAR YOGYAKARTA

This research aims to know the role of customer service Yogyakarta Station to increase service of passengers, to know the assignment of customer service to passengers, and to know the customer service efforts in the face of passenger complaints. This research...

תיאור מלא

מידע ביבליוגרפי
Main Authors: , RIAN PUTRI N., , Fahmi Prihantoro, S.S., S.H., M.A
פורמט: Thesis
יצא לאור: [Yogyakarta] : Universitas Gadjah Mada 2014
נושאים:
ETD