ANALISIS KEPUASAN PELANGGAN DI HOTEL SURYA YUDHA BANJARNEGARA
Quality of service is an expected level of excellence and control over the level of excellence to meet customer desires. Satisfaction is the difference between perceived performance to expectations. The study perpuse to examine and analyze how much influence the quality service consisting of physica...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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