PENGUKURAN EFEKTIVITAS PELAYANAN BERBASIS INTEROPERABILITAS UNTUK MENGUKUR KINERJA LAYANAN UNGGULAN DIREKTORAT JENDERAL PAJAK
Improving service quality has been performed continuously by the DGT. One of them using the Customer Satisfaction Index. However, the performance evaluation can not answer the effectiveness of the delivery of technical information between the service unit. Whereas in the delivery of information is o...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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