EVALUASI STRATEGI DAN IMPLEMENTASI PENGELOLAAN SISTEM LAYANAN ELEKTRONIK DI INSTANSI PEMERINTAH DENGAN MENGGUNAKAN FRAMEWORK DARI INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY VERSI 2 (Studi Kasus Sistem Teknologi Informasi Di Pemerintah Kota Yogyakarta)
This study aimed to measure the effectiveness of e-service system management in the municipal government of Yogyakarta. The measured field had two areas, the area of strategy, and the area of implementation, because these two areas must be present in any IT system management (ITSM). Both concepts of...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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