THE EVALUATION OF SERVICE QUALITY BASED ON PERCEPTION AND EXPECTATION PASSENGER: Case Study Transjakarta and Singapore Buses
The need of trip nowadays has become the essential thing for the community especially for those who live in big cities such as Jakarta. High mobility certainly requires a good facility with a purpose to facilitate someone journey from origin to their destination. Poor services from public transporta...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2015
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