Pengembanganindeks kepuasan pasien Sebagai Indikator Persepsi Konsumen terhadap mutu pelayanan =fhe Development of Patient Satisfaction Index as an Indicator of Honoris Hospital Consumer's Perception of Quality
ABSTRACT The purpose of this study is to develop a Patient Satisfaction Index (PSI) as an indicator of Honoris Hospital consumer's perception of quality. This kind of information is very useful for the manager or decision maker to set up competitive and survival strategy for the hospital. The d...
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[Yogyakarta] : Universitas Gadjah Mada
2001
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