Reinventing Goverment and Reaffirming Total Quality Service to The Public: A Publics Perceived Service Quality Perspective
This research undertook to study a decentralized service agent in two different administrative locations as wed/ as perceptual periods. The decentralized service agent (Driving License Department) was premised to be a step by the government towards self-reinvention. The study sites were Siemer'...
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[Yogyakarta] : Universitas Gadjah Mada
2001
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