Analisa kualitas layanan pada industri jasa boga (analisys on service quality in catering service (resta ura nt)
The growth of income, knowledge, jobs, and work places supported the existence of the food service industry to fulfill the society's need To increase the consumer's satisfaction, it was needed to measure the service quality. The service quality was measured based on several variables: tang...
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[Yogyakarta] : Universitas Gadjah Mada
2003
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