Linking quality assurance to human resource management: a study of SMEs in Malaysia
Purpose – As organizations try to provide quality assurance from ISO certification, the importance of people management through better HR management assumes greater significance. This paper aims to examine this issue. It seeks to compare selected ISO certified SMEs with non-ISO certified SMEs on se...
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| Format: | Article |
| Language: | English |
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Emerald Group Publishing Limited
2010
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| Online Access: | http://irep.iium.edu.my/2235/1/Linking_quality.pdf |