STUD! TENTANG KUALITAS PELAYANAN UMUM Kasus Pelayanan Sertifikat Tanah pada Kantor Pertanahan Kodya KupangThe Study on theQuality of Public ServiceA Case Study on Land Certification Service oftheLand Officeat the Kupang
ABSTRACT The objectives of this study are: 1) to investigate the quality of land certification service conducted by the Land Office of Kupang Municipality, and 2) to observe the factors influencing the service of land certification. Qualitative analysis method is used in this research. The data are...
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[Yogyakarta] : Universitas Gadjah Mada
1999
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