Peran Quality Tools Dalam Upaya Peningkatan Kepuasan Konsumen Di Sektor Perhubungan = The Role of Quality Tools in Improving Customer Satisfaction on Transportation Sector
This research aims to identify application quality tools for improving quality - related outcomes (process improvement, employee satisfaction, customer satisfaction, quality performance) in transportation indushy. The hypotheses are leadership was positively associated with teamwork, process improve...
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[Yogyakarta] : Universitas Gadjah Mada
2005
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