Total quality management dan strategi reformasi di sektor publik
This essay discusses Total Quality Management which has been a prominent issue in enhancing quality of products and services. TQM which was firstly applied in the private sectors is in fact not the only idea of quality management. Some practicione�s of management such as Frederick Taylor and Elton...
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[Yogyakarta] : Universitas Gadjah Mada
1998
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